Emergency Vets in Rotherham

## Summary The Pet Vet Rotherham describes itself as **independent and family-owned**. It appears set up for both **routine care and urgent problems**, with the website stating **routine, emergency, and at-home appointments 7 days a week** and **no surcharge for weekends, evenings, or bank holiday visits**. Reviews add practical detail: owners mention being **booked in straight away for an emergency** (e.g., when a cat’s facial lump burst) and appreciate **separate waiting areas for cats and dogs**. A small number of reviews raise concerns about **miscommunication around a surgery visit** (lost insurance forms, requested nail trim not done, and expectations around pain relief and use of a cone). ## Services - **Routine appointments** (website). - **Emergency appointments** (website; one review describes getting an urgent slot the same day when a problem worsened). - **At-home appointments** (website). - **Surgery** is referenced in reviews (a dog attended for surgery via referral from another practice; specific procedure not stated). - **Nail/claw trimming** is mentioned as a request during anaesthesia in one review (reported as not completed). ## People - **Hannah** (front-of-house/reception, per a review): singled out for greeting pets warmly and being “always on hand” at the front desk. - Team feedback is mixed but specific: - Some owners describe staff as **efficient with queries** and friendly during emergency visits. - One reviewer describes **reception/admin issues** during a surgical visit (insurance forms reportedly lost and no follow-up). ## Reviews **4.5 stars from 931 reviews.** Themes below are drawn from the latest written reviews available to us. - **Fast access for urgent problems:** an emergency appointment was arranged quickly when a cat’s condition suddenly worsened. - **Front-desk experience is a recurring point:** several reviews mention friendly, welcoming reception; one review reports lost insurance paperwork and lack of follow-up. - **Clinic set-up and convenience:** separate **cat and dog waiting areas** are specifically appreciated, and multiple owners say getting an appointment is straightforward. - **Care quality feedback varies by visit:** some describe knowledgeable vets/nurses and pets being comfortable coming in; one surgical visit review reports unmet requests (claw trim), disagreement about cone use, and concerns about pain medication arrangements.

## Summary Springfield Veterinary Group / MiNightVet Rotherham is a small-animal hospital established in 1964, with an on-site dedicated emergency service (MiNightVet) staffed by full-time night staff. The website describes a wide service range plus referral services (including orthopaedics, soft tissue and laparoscopic surgery, and internal medicine), backed by on-site CT, ultrasound, X‑ray and an in-house lab. From the latest reviews available, owners most often describe urgent and out-of-hours care: one review mentions being given a quiet room during an end-of-life visit and receiving a next-day check-in call, and others describe clear explanations of options and costs during out-of-hours appointments. There is also a sharp negative account involving a guinea pig exam (including concerns about consent, handling, and not receiving eye treatment), so experiences appear mixed depending on the visit and clinician. ## Services Based on the clinic website summary and the latest reviews available, services and capabilities mentioned include: - 24-hour emergency and out-of-hours care delivered on-site by MiNightVet with full-time night staff - Consultations and nurse clinics - Diagnostic testing and imaging, including on-site CT scanner, ultrasound, X-ray, and an in-house lab - Reviews specifically mention X-rays being used for suspected fractures - Dentistry - Surgery, plus referral services: - Orthopaedic surgery referral service - Soft tissue surgery referral service - Keyhole (laparoscopic) surgery referral service - Internal medicine referral service - Vaccinations, parasite control, microchipping, and neutering - Six-month health checks and blood pressure checks - Grooming/nail clipping and anal sac expression - Pet travel documentation (GB) - Home visits - Exotic animal care (website lists exotics including reptiles and tortoises; a review specifically praises reptile care) Accreditations and schemes listed on the website include: - RCVS Veterinary Hospital - RCVS awards listed as “Outstanding” for: Diagnostic Service, Client Service, Patient Consultation Service, In‑patient Service, Emergency & Critical Care Service, and Team & Professional Responsibility - Cat Friendly Clinic (Gold) and Rabbit Friendly Clinic (Silver) ## People - **Anna (vet)**: Mentioned in out-of-hours reviews for explaining treatment options and being “upfront about costs.” The same reviewer describes her as empathetic during emergency visits for their dog. - **James Whistler (vet)**: Named in a review for reptile care; the owner describes detailed advice and clear explanations for exotic pets. ## Reviews **4.1 stars from 200 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Out-of-hours and emergency visits are a frequent focus, with several owners describing calm staff and pets improving after emergency treatment. - Communication and decision-making: reviewers mention clear explanations of treatment options and costs (including during out-of-hours appointments). - Supportive end-of-life handling is described in one account: being taken to a quiet room, staff staying with the owner, and a next-day follow-up call. - Handling of larger/nervous dogs: one owner notes a vet confidently examined their large dog (including checking the mouth) without assuming bite risk, which helped keep the dog calm despite pain. - Negative experience reported for a guinea pig visit: one reviewer alleges inadequate eye examination, use of a dog thermometer without consent, and that no eye treatment was provided; they also say the clinician was not the one they booked.

## Summary Springfield Veterinary Group is a small-animal hospital established in 1964, offering 24-hour care including a dedicated on-site emergency service (MiNightVet) with round-the-clock telephone advice and emergency consultations. The clinic is set up for more advanced work than a basic first-opinion practice, with on-site CT, ultrasound, X-ray and an in-house lab, plus stated specialties including orthopaedic surgery and keyhole (laparoscopic) surgery. It also holds multiple RCVS “Outstanding” service awards, and is a Cat Friendly Clinic (Gold) and Rabbit Friendly Clinic (Silver). In the latest reviews available to us, owners repeatedly mention clear explanations and thorough workups (including offering ear cytology to get to the cause of a recurring problem), supportive follow-up after procedures (post-op checks after a spay), and practical pain-management support for chronic orthopaedic issues (a “pain trial” for hip dysplasia). ## Services Services and capabilities stated on the clinic website and reflected in reviews include: - **24-hour emergency care** via the on-site MiNightVet service, including **telephone advice** and emergency consultations. - **Consultations** and routine care such as **vaccinations**, **parasite control**, **microchipping**, **neutering/spaying**, and **six-month health checks**. - **Diagnostics & imaging**: in-house diagnostics with **CT scanner**, **X-ray**, **ultrasound**, and an **in-house lab**; reviews also mention a **heart scan** and **ear cytology**. - **Dentistry**. - **Surgery** including stated specialties: **orthopaedic surgery**, **soft tissue surgery**, and **keyhole (laparoscopic) surgery**. - **Acupuncture** and **blood pressure checks**. - Practical add-on services: **grooming & nail clipping**, **anal sac expression**, **pet travel documentation**, and **home visits**. - Species treated (as stated): **dogs, cats, rabbits, guinea pigs, hamsters, gerbils, ferrets, reptiles, tortoises**, plus the clinic lists **exotic animals** as a specialty area. ## People - **Ellie (vet)** is specifically named in reviews for helping two dogs with **hip dysplasia**, taking time to answer questions, and supporting a **pain trial** for ongoing management. - **Reception staff and nurses** are repeatedly mentioned for being helpful with owners’ questions and being gentle with pets during routine and post-op appointments. - One reviewer highlights a vet taking a more thorough approach by **offering cytology** for a dog’s persistent ear problem, and **explaining and itemising costs** during the consult. ## Reviews **Google rating: 4.7 stars from 42 reviews.** **Themes below are drawn from the latest written reviews available to us.** - Owners repeatedly describe staff taking time to **explain options and answer questions**, including talking through costs and providing **itemised pricing** during an appointment. - Multiple reviews mention **gentle handling** with cats and dogs, including a kitten that was “most content” during a **heart scan** and supportive **post-op checks** after a spay. - Specific clinical examples include help managing **hip dysplasia** (including a pain-management trial) and pursuing a clearer diagnosis via **ear cytology** after other vets hadn’t resolved a recurring issue. - One review describes **end-of-life care** handled “with kindness and dignity.”