The Pet Vet Rotherham

- Many recent reviewers describe the team as friendly, caring and professional, with several saying staff take time to explain treatment and options clearly. - Positive comments also highlight overall service standards and the practice's approachable local feel. - Negative feedback centres on a smaller number of more serious complaints, including emergency appointment timing, concerns about diagnosis and treatment delays, and frustration with insurance or administrative handling.

Services

•Routine and urgent veterinary appointments: Standard consultations are available, alongside emergency appointments for pets needing prompt assessment.
•At-home visits: Home appointments are listed.
•Surgery and follow-up care: Surgery is mentioned in owner feedback, including referral cases and post-operative checks.
•General practice support: Reviews mention clear explanations during appointments, caring day-to-day handling, and follow-up communication in some cases.
•Waiting area and handling touches: Owners have appreciated the separate cat and dog waiting areas, and one review mentioned claw trimming being requested while a pet was under anaesthesia.

Pricing

A very limited amount of published pricing suggests the clinic may sit below average, but this is based on very few comparable services. Review feedback on cost is mixed: one recent reviewer felt it was expensive, while earlier feedback said it compared favourably with another clinic.

People

•Hannah: mentioned positively at reception/front of house for giving pets a warm welcome and being consistently helpful.
•Hugo Martins: named in reviews in relation to surgical care, detailed explanations and follow-up updates.
•Heather: identified in one review as a customer service manager involved in insurance and complaint discussions.
•Wider team: vets, nurses, admin and reception staff are often described as friendly, helpful and caring, though some reviews report communication or paperwork issues.

Reviews

Google reviews show 4.4/5 from 991 reviews.

•Many recent reviewers describe the team as friendly, caring and professional, with several saying staff take time to explain treatment and options clearly.
•Positive comments also highlight overall service standards and the practice's approachable local feel.
•Negative feedback centres on a smaller number of more serious complaints, including emergency appointment timing, concerns about diagnosis and treatment delays, and frustration with insurance or administrative handling.
•One recent reviewer also criticised the timing of payment being taken before a euthanasia appointment, feeling the process lacked compassion.

Michael Shaw

6 months ago

Our beloved dog started being very unwell in the early hours of March 2nd. I phoned requesting an emergency appointment but was advised nothing available until 15.40 which I accepted.By this time she had deteriated and had difficulty standing and had vomited and had blood in her poo.The vet examined her and concluded just an upset Stomach and gave her an anti-sickness injection plus a weeks supply of Omeprazole tablets and made an oppointment for next day at 11.45. Concerned I did try to get an emergency earlier but they could not offer one . Once there the vet immediatley noticed she had Jaundice and needed inhouse blood tests plus a further test for lepto4 plus a scan of her abdoman . These the tests confirmed she was positive for Lepto4 a deadly infection if not treated promptly plus her liver and kidney function was outside the test equipment range. More urgently she needed an emergency operation to remove her Gall bladder or she would die. This would take our total spend to £3700.There was no time to get appoval from our insurance so agreed to underwrite the amount . The practice advised it takes their local office with a staff of 4 look and look after the 12 practices in the group and typically take 2 to 3 days to process the pre approval. I checked with our insurance each day and it took 8 days to arrive . Our poor dog suffered for 19 hours and must have been in agony.Sadly she died during preperation for the operation around 3pm. On visiting the PetVet website I found a warning to owners of the Lepto4 infection and to seek immediate medical care if symptoms were present. Our dog displayed all if of these the at the first appoin tment but was miss diagnosed resulting in her being too weak to withstand the anesthetic and she passed away due to her heart failing around 3pm. I spoke to Heather the Customer service manager a few days later about the insurance delays and she disclosed the insurance team was down from 4 to 2 members and they were finding it difficult to recruit Staff to fill the vaccancies advertised . Heather said she would speak to there head vet about something she noticed but did not report back to me. In conclusion we felt that our beautiful little dog did not recieve the treatment she needed at the first appointment and if you need emergency approval for care or can't underwrite it your pet will suffer.

Reviews for The Pet Vet Rotherham

Note: Showing the 10 most recent Google reviews out of 991 we track in total. Recent reviews may not be representative of overall sentiment.

Malc Miller

1 week ago

We are very satisfied and impressed with the quality and standards of the practice thankyou so much for everything you have done thankyou

pam thornhill

Lovely vets who take the time to explain things very caring

derek ridgeway

Great service just so expensive, as all vets are in UK. The same treatement is almost half the price in Europe!

GARY WOODHEAD

To the Manager of this place you need to alter the timing of taking the payment for euthanasia of pets . That was discussing yesterday wheres the compassion in a young nurse walking in 2 minutes prior to my dog being put to sleep . That's needs amending its out of order . Not Happy Pip woodhead

linda allen

Excellent local vet - lovely friendly staff

Tatjana Celnova

Very bad Vets in Rotherham. They r not check microchip if u coming for apointment... Take money for visit and nothing helping... Custumer running away...

denis rowe

7 months ago

Our dog Woody had an operation to remedy 'terrier hop' at the Lincoln branch 4 weeks ago. This was performed by Hugo who has been very thorough and professional, explaining everything in detail beforehand. Hugo also reviewed progress after 2 weeks and Woody is doing well. We have found the staff to be very caring and helpful so, in summary, we have been extremely pleased with the service we have experienced from The Lincoln Pet Vet.

Cara Coulter

Following a recommendation, I made an appointment with Hugo Martins for my dog Samson. Following assessment, he needed TPLO surgery on both his hind legs. Hugo was professional, caring and explained everything in detail, even showing me models and videos of how the surgeries would be completed. Samson was in his first surgery within 4 days, with his 2nd surgery 14 weeks later. Hugo called and updated me personally after both surgeries. And following both 8 week xray appointments. He even did extra xrays at 2 weeks due to Samson holding his leg up. I can not fault the care Samson received from everyone at the Pet Vet. Everyone there are helpful, polite and professional. I would definitely recommend this practice. Thank you for giving Samson a normal life back